FAQs - FREQUENTLY ASKED QUESTIONS

CONTACT US

Need help or have a question? Give us a call, shoot us an email, or live chat with one of our knowledgeable Specialists!

Hours of Operation
Monday – Friday: 8:00am - 5:00pm (MST)

Saturday: 8:00am - 4:00pm (MST)

Sunday: Closed

*email communication will be responded to on weekends

Contact Details
Chat with us online right now!
Send us an email help@christysports.com
Call Customer Support at 1 (888) 413-6966.
More contact info on our Contact Us page

Winter Rentals

How do I get help with a rental?

To book a reservation please go to the following link to start the reservation process: Ski & Snowboard Rentals | Christy Sports.

If you have questions or need assistance booking your rental reservation, please contact customer support at 1 (888) 413-6966. We can also be reached by selecting the live chat widget or emailing us at help@christysports.com.

How can I receive up to 20% off my rental?

The more you plan in advance the better your discount will be, up to 20%. Not valid with a walk-in rental. Not valid with any other promotions or discounts.

What are your rental rates?

Our rates can vary based on a variety of factors, including but not limited to:

The location of your rental, the time of season, and if you book online in advance, or as a walk-in.

You can confirm your rates by clicking on the Rent option then selecting your preferred location and dates. Please note that rates are subject to change prior to placing an advanced reservation with a deposit.

Is there a minimum number of days for rental delivery reservations?

There is a 2-day minimum for delivery rentals. Reservations can be made for 1-day but will be charged the 2-day minimum. Your gear will be delivered and picked up from your place of lodging regardless of duration.

What is your cancellation policy?

Please cancel your reservation 24 hours prior to your pick-up day for a full refund. You can make changes at any time. Requested changes are subject to availability.

To cancel your reservation, please contact us by clicking the live chat widget, emailing help@christysports.com, or calling our customer support line at 1 (888) 413-6966.

Do offer a rental discount for large groups?

Christy Sports offers a group discount if you have 15 or more renters. Please email help@christysports.com or select the live chat option to connect with a specialist for more information.

Do you offer helmet rentals?

If you would like a helmet please reserve it with your rental. The cost is $14.95 per day. Helmet quantities are limited and we cannot guarantee a Helmet will be available without a reservation.

Do you offer goggle rentals?

No, at this time we do not offer goggles to rent. These items can be purchased in store or online.

Are poles included with rental package?

Yes, ski poles come with each package. You will be sized for your poles when you pick up your rentals.

Do you offer a Damage Waiver for rental equipment?

Yes, all Christy Sports locations offer the damage waiver. The cost is $4 per person, per day. Damage waiver covers only breakage or damage of equipment, it does not cover loss, theft or personal injury.

When can I pick up my equipment?

Rental equipment can be picked up on the first day of the rental reservation, or if you select “early pickup” during your reservation, you can pick up your equipment after 3pm the day before your first rental day.

When should I make my reservation?

Reserve your equipment as soon as you know your vacation dates. Some locations do sell out during the holidays and spring break. Equipment prices vary by location, please view locations and rates page.

What size ski boots and snowboard boots do you carry?

We have ski boot sizes from a junior size 8 to an adult size 16, and snowboard boots to a size 15.

What ski length should I rent?

Your equipment will be custom fitted by one of our expert technicians, when you arrive at the store for pickup.

What if I bring my own boots?

No problem, we have a price for skis only, this package does not include boots.

Can I pick up my equipment at one location and drop it off at another location?

Equipment must be returned to the location rented from.

Can I extend my rental period/hold on to the gear for an extra day?

Depending on what equipment you rented, there may be pending reservations for that gear. Please contact your rental location to make arrangements to extend.

What type of skier am I?

Type I Ski Cautiously, Type II Ski Moderately, Type III Ski Aggressively.

Do you rent snowshoes?

Yes, snowshoes are available to rent as a walk-in and are first come first serve. They are available at the following locations:

Do you rent cross-country gear?

Yes, cross-country gear is available to rent as a walk-in and is first come first serve. It is available at the following locations:

Do you rent ski & snowboard clothes?

No, we currently do not rent ski or snowboard clothing. Our locations have a wide selection of ski and snowboard clothes available for purchase.

What can I expect when picking up my rental gear?

Each person renting equipment must be present for proper fitting and to sign the rental agreement. If under age 18, a parent or guardian must be present. Each renter must be prepared to show proper ID.
If you are using some of your own gear (IE, your own boots or ski/snowboard), you must bring your gear for fitting when you pick up your rental equipment.
If you do not arrive on your pickup date, we cannot guarantee availability of the gear you reserved.
Your balance due may vary slightly from your confirmation based on the date of your pick-up, the actual equipment rented and finalization of sales tax amounts based on where you finalize your rental.
Holidays and weekends can become very busy. You may call your rental location in advance for advice on the best fitting time for your pickup day.

Can I have someone pick up my rental equipment?

No, Each person renting equipment must be present for proper fitting and to sign the rental agreement. If under age 18, a parent or guardian must be present. Each renter must be prepared to show proper ID.

When is my rental equipment due back?

Rental returns are due back the day after your rental date has expired. Please be sure to return your equipment by 10 am. For example, if you rent from 12/1 to 12/2 the equipment can be returned on 12/2 or the next day, 12/3 by 10 am. Equipment returned after 10 a.m. will be charged for an additional full day of rental at the walk-in price.

Can a kids package be reserved for a renter over 12 years old?

No, renters over 12 years old must rent an adult package. Our reservation system will not allow for renters over 12 to reserve a kids package

Can a child 12 or under rent an adult package?

Yes, a child under 12 can rent an adult package if desired. The charge will still be for the adult package daily rate.

My equipment was stolen, what do I do?

If your equipment has gone missing, please contact the original rental location you picked it up from and an associate will be happy to assist you.

Test Ski/Snowboard

What is the Test Ski program?

Test skis are the same models sold in our stores, letting you try before you buy. If you rent a test ski, you can apply up to 2 days of the rental fee toward a new ski purchase this season. Test skis are available on a first-come, first-served basis at select locations and cannot be reserved in advance.

How much is a Daily Test Ski rental?

Test ski rentals are $100 per day. You can swap out skis during the day for the same rate. Plus, you can apply up to 2 days of rental costs toward a new ski purchase this season.

What is the difference between Demo Rental and Test?

Demo rentals are available at most Christy Sports locations and feature top-performance skis and boards from leading brands. While demo options include high-quality models, they don’t cover all the skis for sale. Select stores also offer Test Skis, which include every model available for purchase, some of which may also be available for demo rental. Test Skis help customers decide on a purchase, while Demo Rentals are for those seeking the best rental experience without the obligation to buy.

Which locations offer Test Ski/Snowboard?

Test Ski and Snowboard is available at the following locations:

River Run Keystone (Ski)
Dillon (Ski & Snowboard)
Main St. Station Breckenridge (Ski)
Vail Village (Ski)
Vail Lionshead (Ski)
Avon (Ski)
Treasury Center Crested Butte (Ski & Snowboard)
Steamboat Gondola (Ski)
Powder Tools Steamboat (Snowboard)
Mountain Village Snowboard (Snowboard)
Bootdoctors Mountain Village (Ski)
Deer Valley (Ski)
Kimball Junction (Ski)
Big Sky Mountain Village (Ski)

I rented test gear. Can I redeem my test credit online?

Test credits are redeemable at any store location or online with proof of purchase. To redeem the credit and apply a one-time discount for up to two days’ worth of your test rental you must have:

A copy of your test rental receipt
The vendor, model, and size ski or snowboard you want to purchase

Please note: Your test credit is good through the end of the current season and can only be used toward the purchase of a new ski or snowboard of the same season. Selection is limited to current availability.

Winter Season Rentals

Did you rent season rental gear in 2023/24 season? See how you can easily rent again.

Sign into your account or create an account with the email address you used for your 23/24 season rental reservation.
Find your season rental in rental history.
Click the “Rent Again” button .
Select your season rental pickup date (it’s easy to reschedule if needed. We will send you a reminder when the date is near.).
Confirm renters. You can also update, add, or remove renters.
Checkout and secure the best price for next season.

New to season rentals? Welcome! Here’s how to reserve your gear

Select your location and pickup date.
Select gear.
Enter renter info.
Repeat steps 2 and 3 for each renter.
View your rental cart.
Checkout and secure the best price for next season.

PRO TIP: Create an account to store your season rental reservation and easily rent again next year.

Have you rented season rental gear in the past, but not this most recent season?

We upgraded our reservation system for our 23/24 season and cannot access reservations before this past season. You will need to begin a new reservation by following these steps:

Select your location and pickup date.
Select gear.
Enter renter info.
SRepeat steps 2 and 3 for each renter.
View your rental cart.
Checkout and secure the best price for next season.

PRO TIP: Create an account to store your season rental reservation and easily rent again next year.

Did you rent 23/24 season rental gear directly from the store and want to rent again?

If you did not reserve your season rental gear in advance, you will need to begin a new reservation. Follow these steps:

Select your location and pickup date.
Select gear.
Enter renter info.
SRepeat steps 2 and 3 for each renter.
View your rental cart.
Checkout and secure the best price for next season.

Can I extend my season rental reservation past the gear return due date?

Call the store you rented from to see what is available for extensions.

When are my season rentals due?

Season rentals are due at the end of the ski season, generally around April 20th. Season rental return due dates vary slightly by region and are associated with local resort closing dates. Christy Sports will send out email season return reminders. Customers failing to return gear within 30 days of return date will be issued a non-refundable auto-renew for the following season rental at next-season’s rates.

Can I swap out my season rental equipment?

You can swap out your gear once per season for no additional charge.

Can the store hold my season rental equipment for a later pickup date?

Season rental stock is not available past the pickup deadline date. Please contact the store directly for more information.

Are helmets included with my season rental?

A helmet is not included in the package. Christy Sports store locations have helmets available for purchase on site.

Does my season rental equipment come tuned?

Christy Sports offers a complimentary tune when renting season rentals. We also offer tuning throughout the season for season rental customers.

Why should I consider season rental?

For the kids! Getting a growing family into the sport of skiing can get expensive. With Christy Sports Season Rental, you can get the gear that fits your child perfectly this season at a great price. You can swap out sizes during the season at no additional cost.
Adults new to the sport can get fully outfitted at a fraction of the cost of purchasing equipment. Use our Season Rental to learn what type of terrain you like to ski so that when you’re ready, Christy Sports can help you find the ideal gear should you decide to own.
Swap between skis and snowboard one time at no charge to see which sport suits you best!
Need a tune-up or wax? Christy Sports will cover you as a Season Rental customer.

Summer Rentals

How do I know my bike size?

Bike sizes for adults and kids are determined by height. Adult bike size is determined by frame size. Kids bike size is determined by wheel size.

Bike Size Chart

sizes are approximate

Bike Size	Rider Height (in)
ADULTS
XS	4'8" - 5'1"
S	5'1" - 5'5"
M	5'5" - 5'9"
L	5'9" - 6'1"
XL	6'1" - 6'4"
KIDS
24"	4'3" - 4'11"
20"	3'9" - 4'6"
16"	3'5" - 4'

Can I request specific pedals?

Most of our shops offer a selection of pedal types. After your reservation has been booked an online specialist will reach out to gather information on your pedal preference. We do not guarantee that we will have all pedal types available for bike rentals.

Bike rental pickup time

It is important that you pick up your bike rental within the first hour that the rental shop is open.

If you do not arrive within 1 hour of your reservation time, your reservation will become subject to forfeit. If you are going to be delayed in picking up your reservation, please call the rental store to keep your reservation.

We are unable to allow early pick up the day before your reservation on most bike rentals.

Bike rental locations

We offer bike rentals at 10 mountain destinations with 15 shops specializing in bike rental, tuning, repair and retail services. Bike rentals are available at the following locations:

Bike types

Bike rental types vary by location. Across our fleet of bike rental locations, we have the following bikes available for rent:

Downhill Mountain Bike - Adult
Mountain E-Bike - Adult
Full Suspension Mountain Bike - Adult
Front Suspension Mountain Bike - Adult
Path E-Bike - Adult
Path Bike - Adult
Road Bike - Adult
Cruiser (Townie) Bike - Adult
Fat Bike - Adult
Downhill Mountain Bike - Kids
Bike - Kids
Bike Trailer
Tag-A-Long - Kids

Bike rental cancellation policy

If you need to cancel or change your reservation please email us at help@christysports.com. There is no penalty for a cancelled reservation.

Can I pick up my bike(s) at 1 location and return to a different location?

All rentals must be returned to the location that they’ve been picked up from.

Do you have damage waivers available for bike rentals?

Damage waivers are available in all of our stores. Coverage includes breakage and reparable damage. Coverage does not include loss, theft or personal injury.

Do you offer helmets or body armor with your bike rentals?

Helmets are included with all rentals. Body armor is included with downhill bike rentals.

Can I buy your used rental bikes/equipment?

No, at this time, we do not sell any of our used rental bikes.

Hike rental locations

Hike rentals are available as a walk-in rental and are first come first serve. We offer hike rentals at 11 store locations:

Hike rental gear

Hike rental types vary by location. Across our selection of hike rental locations, we have the following hike packages available for rent. See our locations here.

Hiking Backpack - Adult
Hiking Poles
Kid Carrier – Adult

Can I pick up my hiking gear at 1 location and return to a different location?

All rentals must be returned to the location that they’ve been picked up from.

Can I buy your used rental hike equipment?

No, at this time, we do not sell any of our used hike rentals.

Orders & Payment

Can a store hold an item for me?

It is our goal to allow our guests to use the in-store inventory lookup feature to quickly satisfy a need or help a customer plan a purchase. As such, our staff will willingly hold an item aside that they have for the remainder of that business day. If you are unable to come to our store that day, it would be best to place an order online for that item and have it shipped. If you need assistance, please contact the store directly.

Can I buy something online and pick it up in a store?

At this time we are not offering the buy online and pick up in store option. You are welcome to place an online order and we will happily ship to you or you can contact customer service at 1 (888) 413-6966.

Can I pay over the phone and pick up at a store or have a store ship to me?

All retail purchases must be made in store and not over the phone. If you are unable to make it into the store to make your purchase you can place your order online and we will ship the order to you. If you need assistance, please Contact Us. Our customer service team can process an online order for you over the phone.

Can I order online and have it shipped to a store?

If you'd like to ship an item to one of our stores, you are welcome to do so. In order to most effectively service your order, please be sure to use the exact address as it is shown on our website for the store, ensure that the store is open (some of our stores close seasonally) and put your name and SHIP TO STORE in Address Line 2 during checkout.

Can I have this item delivered with my rental?

At this time we are not able to deliver eCommerce or retail purchases with a rental delivery.

If I buy online can I return at store?

Yes, see our RETURNS section for more information.

If I buy in store where can I return?

If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT.

All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount.

All return and exchange transactions require a picture ID and the original transaction receipt.

Cash refunds over $200 may require longer processing time, and special-order items are subject to the specific terms of sale.

What types of payment do you take?

Christy Sports accepts all major US and Canadian credit cards, PayPal, Apple Pay. Christy Sports does not accept international credit cards for online orders.

We also accept KLARNA as a featured payment method for all customers except those in NM and US territories, allowing you to split your purchase into 4 interest-free payments. Click here to learn more about KLARNA.

The Christy Sports website is unable to redeem gift cards towards online purchases at this time but we hope to enable this functionality soon.

Can I buy or redeem my Christy Sports Gift Card online?

Gift Cards may be purchased online or in-store*. Gift cards can be redeemed at any of our store locations for merchandise and rentals within the Christy Sports family of brands:

Christy Sports
Sturtevant’s
BootDoctors
The Alpineer
Leisure Living
Powder Tools

We are currently unable to redeem gift cards online, but we are actively working on enabling this option for payment in the near-future. When you order a gift card online, you will receive it via FedEx, as you would typically receive any item that you purchase on our website.

*All sales final, no gift card refunds or cash redemptions except where required by law. Not responsible for lost, damaged, or stolen cards. You agree to the terms on the card and those posted at Christy Sports: Rentals, Sales and Custom Boot Fitting + Patio, including waiver of a jury trial and single party arbitration of any disputes in Colorado. The Christy Sports Gift Card balance never expires for a long-standing commitment to you. Click here to check your gift card balance online.

Why was my order processing delayed?

We make every effort to ship orders within 3 business days of the order date. However, to offer such an extensive line of products from the best brands, we include items for sale on our website from locations that are a bit off the beaten path. If you order one of those items, it may take us a few extra days to retrieve your items, and then get them on the way to you.

Do you price match?

Yes, if you find a lower advertised price on the same product, we'll match it. To qualify, please confirm all of the following requirements are met:

The item must be available for immediate purchase at the other retailer* at the time of the Price Match.
Not valid on existing purchases.
The item must be for the exact same item (brand, season, color, size, etc.).
Any additional costs for shipping from the other retailer will be considered in the price match decision.
Once the above criteria is met, please contact us and be sure to include a link to the item on the other retailer's website and we will be in touch with you to confirm the price match and proceed with your order. NOTE: Christy Sports Demo Credits cannot be applied to a Price Match.

*Christy Sports is unable to price match Amazon, eBay, other 3rd party marketplaces, non-US businesses or unauthorized retailers of the merchandise being purchased.

Will I be charged sales tax?

Due to our tax nexus, applicable sales tax will be added to all purchases not limited to Colorado, Utah, Montana and Washington addresses.

When will my payment be processed?

Your payment will be charged the day your order ships.

Can I change my order before it's shipped?

Unfortunately we cannot amend orders or shipping addresses after an order has been placed. If you need to change your delivery address, we can cancel your current order and a new order will need to be placed.

Can I cancel my order?

Yes, if your order has not shipped we can still cancel it. Once cancelled, the voided authorization will automatically drop off your account within 1-5 business days depending on your banking institution. If you need to cancel your order, please contact us immediately at 1-888-413-6966

If the price drops after I buy something, can I get a refund?

Yes, if you contact us within 14 days of your online purchase, we'll honor the online price difference in the form of a refund back to your account. If your purchase was made at a store location, you will need to contact them directly. Please use our Store Locator to find a location near you.

Shipping & Returns

How do I make a return?

To return online orders, follow the steps below:

IF YOU HAVE A CHRISTY SPORTS ONLINE ACCOUNT

1. Login to your account

2. Navigate to "Order History"

3. Select item(s) to return

4. Choose from 3 return methods:

Use a prepaid shipping label ($10 flat rate)
Bring it to our store
Use the carrier of your choice

5. Follow the instructions for the return method of your choice

To view our return policy in full, click here

IF YOU DO NOT HAVE A CHRISTY SPORTS ONLINE ACCOUNT:

Access Order Status

1. Find the "Order status" section on the account login page.

2. Access your order by providing the order number (found in your order confirmation email or packing slip), your email address, and your 5 digit billing zip code.

3. View your order details and click the "Return item" button

4. Select item(s) to return

5. Choose from 3 return methods

Use a prepaid shipping label ($10 flat rate)
Bring it to our store
Use the carrier of your choice

6. Follow the instructions for the return method of your choice

To view our return policy in full, click here.

Returns Address

Christy Sports

Att: Returns

11005 West 8th Ave, Suite 102

Lakewood, CO 80215

How much do you charge for shipping?

Christy Sports offers FREE SHIPPING on all standard orders of $99 or more for customers signed into their free Christy Sports account. Any order for less than $99 or placed when not signed into a Christy Sports account will incur a $9.99 shipping charge. Free shipping is not available on express/next day shipping orders. Create an account here for free shipping on orders of $99 or more plus other perks!

Christy Sports also offers Next Day service via FEDEX Next Day Saver. Select Next Day during checkout and your order will ship same business day if cleared by 1pm MT. Due to the remote location of some of our shipping points and the current state of the FEDEX network, some Next Day orders may require an extra business day to ship. Next Day is available to any street address or business in the 50 US States. Unfortunately, this means we do no ship to post office addresses, military addresses, or US properties.

There is a $19.99 base charge for Next Day orders.
For orders over $400, the base charge is $50.
For orders over $700, the base charge is $75.
For orders over $1000, the base charge is 10% of order value.
Certain oversized or heavy items may have an addition surcharge for express shipping.

When will my order ship?

Christy Sports makes every effort to ship out orders by the next business day after your order has been confirmed. Often, we are able to ship them out the same day (when cleared before 1pm MT). Orders placed on Friday; Saturday and Sunday will ship no later than Monday (assuming Monday is not a holiday). Throughout the holiday season we will make every effort to honor this commitment and don't anticipate any additional delays.

NOTE: When we find an item in your order that we can't quickly source from one of our warehouses, we work tirelessly to see if we can find that item from one of our stores, while shipping you the rest of your order, before canceling the item we can't fulfill.

Once the order leaves our warehouse, all orders currently ship via FEDEX ground. Orders shipping to CO and UT are generally in transit for no longer than 1-2 business days. Orders to the East and West can take an extra 2-4 business days to arrive at their destination.

How long will it take to get my order?

Once the order leaves our warehouse, the shipping method you chose during checkout will determine the time in transit (until delivery). Transit time varies by the location of the delivery address, but you can generally expect locations further from Colorado to require longer transit times (for Standard Shipping). Orders shipping to CO and UT are generally in transit for no longer than 1-2 business days. Orders to the East and West can take 3-5 business days from date of shipment.

Does Christy Sports ship internationally?

Unfortunately, we do not ship outside of the US at this time. However, Christy Sports is affiliated and familiar with MyUS.com, the No. 1 international shipping service.

With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country. MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.
We offer Free Economy Ground Shipping from Christy Sports to MyUS.com. The cost associated with getting the goods from US to you are applied by MyUS.com based upon the weight and size of items you order.

Does Christy Sports ship to P.O. Boxes or Military APO/FPO addresses?

No, we do not ship to PO Boxes. The shipping address must be a physical address. We also do not ship to APO/FPO addresses.

What if I'm not home when my order is delivered?

If no one is available to sign for the goods, the parcel will be delivered without a signature. FedEx delivers between the hours of 8 am – 8 pm. We recommend sending to an address where someone can accept the package during business hours, that way you're sure to get the item as soon as possible!

Please note, Christy Sports is not responsible for a missing package after it has been deemed delivered by FedEx.

I never received my order. What should I do?

If tracking details show the order was delivered, please check around your home, office, neighbor, or area to see if anyone is holding your package. If you are still unable to locate it, please contact customer service at 1 (888) 413-6966 or chat with us online right now.

Please note, FedEx delivers between the hours of 8 am – 8 pm and will deliver without a signature. We recommend sending your order to an address where someone can accept the package during delivery hours.

Christy Sports is not responsible for a missing package after it has been deemed delivered by FedEx.

Can I exchange my item for a different color/size?

The easiest way to make an exchange is to place a new order through our website, and return your new, unused item to us for a full refund. This ensures that you get your item more quickly and avoids the risk of it selling out.

Can sale items be returned?

Yes, any unused items can be returned to us within 367 days for a full refund.*

*Unless the promotion under which a sale item is purchased states no returns.

How long will it take to get my refund once I return something?

Returns are processed in the order they arrive at our fulfillment center, and can take up to 7 days for us to process once we receive your return. Refunds are processed back through the original form of payment. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount. You will be notified via email at the address listed on your account when this transaction has taken place.

What is your return/exchange policy?

If you are unsatisfied with your purchase; you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT and by mail.

If returning an item to a retail location, please initiate your return online and have your return confirmation available for the retail associate. A return confirmation receipt is required to process your return.

If you do not have a copy of your return confirmation, please initiate your return online at www.christysports.com/returns or contact customer service for further assistance.

Please note that all shipping charges are non-refundable.

Do you offer expedited shipping? Such as Overnight / Next Day Air / 2-Day Air?

There is a $19.99 base charge for Next Day orders.
For orders over $400, the base charge is $50.
For orders over $700, the base charge is $75.
For orders over $1000, the base charge is 10% of order value.
Certain oversized or heavy items may have an addition surcharge for express shipping.

Can I modify an order once it's been placed?

Unfortunately, once an order has been placed, it is forwarded to our distribution centers and cannot be modified. We're sorry for the inconvenience. The best course of action would be to cancel an existing order so that a new order can be placed.

Product

How do I start a warranty claim for something I ordered online?

Many of our products sold on ChristySports.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for specific products, contact the manufacturer directly.
In the event that the manufacturer requires a dealer to continue the process of a warranty, please contact customer service at help@christysports.com. Please be sure to attach your online receipt and images of the defect to avoid any delays processing your claim. All warranties are to be mailed to the original purchase location. Mail your product to:
- ChristySports.com
- Attn: Warranty
- 11005 West 8th Ave, Suite 102
- Lakewood, CO 80215

I received a defective product. What do I do?

If you receive a damaged or defective item, please contact Customer Service within 30 days of delivery at 1 (888) 413-6966 or by email at help@christysports.com. Be prepared to give customer service the last name or order number from your original confirmation. Christy Sports will make every reasonable effort to assist you with your return. Please note, if you do not contact customer service, you are responsible for all return shipping charges.

Is your discount policy the same online as it is in store?

Online prices and selection may vary from our retail stores. Prices and offers are subject to change. Pricing is the same for the most part, but not guaranteed. Our department competes with other online retailers to get you the best deals. We recommend calling the store you are visiting for current prices and availability.

Do you sell used gear online?

Everything we sell online is new and unused. But our friends at Demo Skis are doing fantastic work with the sale of used ski and snowboard gear. They have a large selection and great customer service reviews. Check them out!

If I buy skis and bindings, will they come mounted?

We are unable to mount bindings before shipping. Installation by a certified technician with your ski boot present must be done professionally to ensure your bindings will function as designed and any warranties remain intact

If you purchase skis on www.christysports.com, we will gladly mount them at 50% off our walk-in mounting price. Click here to find your preferred location and call ahead to learn more.

System skis come with their binding plates attached, but the toe and heel pieces will still need to be adjusted to your boot size and specifications by a certified mounting technician.

If I order a snowboard, can I request a specific base color?

Many brands we carry randomize the base colors on their boards. We will do our best to ship the base color requested, but we cannot guarantee that we have exact color left in stock. If you have a specific color you want to purchase please contact customer support to verify the color is available.

Where can I find the most current information about pass sales?

Please visit the resort’s website for the most up-to-date information and general inquiries.

If product is listed online does that mean it's available in stores?

If product is listed online it does not mean it's available in-store. Product availability varies from store to store as well as online.

Stores

Do you accept in-store returns?

If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT.

All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount.

If the original receipt is not available a photo ID is required to process a return. No receipt returns will be honored in the form of a Christy Sports gift card.

Refund requests on exchange receipts will be honored in the form of a Christy Sports gift card unless the original purchase receipt is available. Refund requests on exchange receipts also require a photo ID.

Cash refunds over $200 may require longer processing time, and special-order items are subject to the specific terms of sale. Please note shipping fees are non-refundable.

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