What is your cancellation policy?
Please cancel your reservation 24 hours prior to your pick-up day for a full refund. You can make changes at any time. Requested changes are subject to availability.
To cancel your reservation, please contact us by clicking the live chat widget, emailing help@christysports.com, or calling our customer support line at 1 (888) 413-6966.
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When can I pick up my equipment?
Rental equipment can be picked up on the first day of the rental reservation, or if you select “early pickup” during your reservation, you can pick up your equipment after 3pm the day before your first rental day.
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Can I have someone pick up my rental equipment?
No, Each person renting equipment must be present for proper fitting and to sign the rental agreement. If under age 18, a parent or guardian must be present. Each renter must be prepared to show proper ID.
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What can I expect when picking up my rental gear?
- Each person renting equipment must be present for proper fitting and to sign the rental agreement. If under age 18, a parent or guardian must be present. Each renter must be prepared to show proper ID.
- If you are using some of your own gear (IE, your own boots or ski/snowboard), you must bring your gear for fitting when you pick up your rental equipment.
- If you do not arrive on your pickup date, we cannot guarantee availability of the gear you reserved.
- Your balance due may vary slightly from your confirmation based on the date of your pick-up, the actual equipment rented and finalization of sales tax amounts based on where you finalize your rental.
- Holidays and weekends can become very busy. You can call your rental location in advance for advice on the best fitting time for your pickup day.
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Can I extend my rental period/hold on to the gear for an extra day?
Depending on what equipment you rented, there may be pending reservations for that gear. Please contact your rental location to make arrangements to extend.
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When is my rental equipment due back?
Rental returns are due back the day after your rental date has expired. Please be sure to return your equipment by 10 am. For example, if you rent from 12/1 to 12/2 the equipment can be returned on 12/2 or the next day, 12/3 by 10 am. Equipment returned after 10 a.m. will be charged for an additional full day of rental at the walk-in price.
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Can a kids package be reserved for a renter over 12 years old?
No, renters over 12 years old must rent an adult package. Our reservation system will not allow for renters over 12 to reserve a kids package.
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Can a child 12 or under rent an adult package?
Yes, a child under 12 can rent an adult package if desired. The charge will still be for the adult package daily rate.
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Do you offer helmet rentals?
If you would like a helmet please reserve it with your rental. The cost is $14.95 per day. Helmet quantities are limited and we cannot guarantee a Helmet will be available without a reservation.
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Do you offer goggle rentals?
No, at this time we do not offer goggles to rent. These items can be purchased in store or online.
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Do you offer a Damage Waiver for rental equipment?
Yes, all Christy Sports locations offer a damage waiver for daily rental equipment. The cost is $4 per person, per day for winter daily rentals. Damage waiver covers only breakage or damage of equipment, it does not cover loss, theft or personal injury.
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What size ski boots and snowboard boots do you carry?
We have ski boot sizes from a junior size 8 to an adult size 16, and snowboard boots to a size 15.
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My equipment was stolen, what do I do?
If your equipment has gone missing, please contact the original rental location you picked it up from and an associate will be happy to assist you.
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